1. Scope
These terms govern the use of the TAXIZENTER platform (TAXIZENTER, owner Mehmet Besir Oskan, Seilerbahnweg 15, 7000 Chur, Switzerland) by customers who order a taxi ride through the platform.
2. Role of TAXIZENTER
TAXIZENTER is solely an intermediary and provides the software. TAXIZENTER is not a taxi company, does not carry passengers and is not a party to the transport contract.
3. Conclusion of contract
- By placing an order you make an offer for a ride. The transport contract is concluded exclusively between you and the taxi company that accepts the ride.
- Immediate order: a taxi company is asked within a few seconds. If it accepts, you see the company name, vehicle and price information and confirm or decline the ride within 60 seconds. Without confirmation, the assignment lapses.
- Pre-order: you can order a ride at the earliest 30 minutes and at most 30 days in advance (Swiss time). The pre-order is shown to partners; the company that accepts it first carries out the ride. You can cancel until the ride starts.
- There is no entitlement that a taxi company accepts the ride. TAXIZENTER guarantees neither availability nor waiting time.
4. Prices
- The respective taxi company sets prices according to its tariff. TAXIZENTER does not set prices.
- Prices shown before the ride are estimates or price ranges. The final price reported by the taxi company after the ride, according to its tariff, is decisive.
- The «Fair price» label is an automatic guide and not a guarantee.
- You can report a price you consider wrong using «Price was wrong». TAXIZENTER forwards the report but does not decide on the price claim.
- Payment is made directly to the taxi company (e.g. cash or its accepted payment methods). No payment is processed through the platform.
5. Your obligations
- You provide truthful information, in particular a reachable phone number.
- You only order rides you actually intend to take. Repeated abusive orders may lead to blocking; to protect against abuse, orders per customer are limited (one open order, at most five per hour).
- During the ride you follow the instructions of the driver and statutory rules.
6. Cancellation and no-show
Cancellations are possible in the app. Any call-out or waiting costs for short-notice cancellation or no-show are governed by the terms of the taxi company that accepted your ride.
7. No coverage
If there is no partner taxi within range of your pick-up point, no ride is arranged and you receive a notice to that effect. TAXIZENTER records the request anonymously. You may optionally ask to be notified by e-mail as soon as partner taxis are available in your region (see the privacy notice); there is no entitlement to a notification.
8. Live position and arrival time
As soon as a taxi is on its way to you, the app shows its position and an estimated arrival time. The arrival time is a non-binding estimate based on the distance and an assumed average speed; traffic and the actual route may differ. There is no entitlement to the display.
9. Ratings
- After a completed ride you can rate it once with 1 to 5 stars and optionally a comment (at most 500 characters).
- Ratings are not public. They are visible to the dispatch centre of the taxi company concerned and to TAXIZENTER.
- Comments must be factual and truthful and must not contain insulting or unlawful content or third parties' personal data. TAXIZENTER may delete ratings that violate this.
10. Liability
- The taxi company alone is liable for the transport, its quality, safety, delays, vehicle and drivers.
- TAXIZENTER is liable only for damage caused intentionally or by gross negligence. Liability for slight negligence, indirect and consequential damage and platform outages or disruptions is excluded to the extent permitted by law. Mandatory statutory liability (in particular for personal injury) remains unaffected.
- There is no entitlement to permanent, uninterrupted availability of the platform.
11. Data protection
Information on how your personal data is processed is in the privacy policy.
12. Changes to these terms
TAXIZENTER may change these terms at any time. For an order, the version published at the time of the order applies.
13. Applicable law and jurisdiction
Swiss law applies, excluding conflict-of-law rules. Place of jurisdiction is, where permitted, Chur. Mandatory consumer venues remain reserved.