1. Scope
These terms govern the use of the TAXIZENTER platform (TAXIZENTER, owner Mehmet Besir Oskan, Seilerbahnweg 15, 7000 Chur, Switzerland) by taxi companies, their dispatch centres and drivers («partners»). They are addressed exclusively to businesses and persons acting commercially.
2. Role of TAXIZENTER
TAXIZENTER provides software and arranges ride orders between customers and partners. TAXIZENTER is not a taxi company and not a party to the transport contract. That contract is concluded exclusively between customer and partner. The partner carries out rides in its own name, for its own account and at its own risk.
3. Requirements and permits
- The partner warrants that it holds and maintains all permits required for commercial passenger transport by taxi, in particular the driving licence for professional passenger transport (category B121), the cantonal or municipal taxi permits as well as vehicle registration, insurance (including liability) and employment, rest-time and social-insurance regulations.
- The partner proves the permits on request. If permits are missing or lapse, it must stop using the platform immediately and inform TAXIZENTER.
- The partner is responsible for the drivers it registers and ensures that they meet the requirements.
4. Proofs, approval and suspension
- At registration the partner must state, and prove with one document each: the driving licence for professional passenger transport (B121) with its expiry date, the taxi licence (authority and number), the vehicle registration document with the entry «professional passenger transport», and the licence plate (one of the 26 cantons). The owner of the company is recorded; the partner remains responsible for ensuring that its drivers also meet the requirements.
- A partner receives jobs only after TAXIZENTER has approved it following review of the proofs. Approval is not an assurance that the proofs are correct and does not relieve the partner of its obligations.
- The partner reports changes and renewals of the proofs without delay. The platform warns 30 days before the driving licence expires; after expiry the partner receives no jobs until the renewed licence has been checked and the new date recorded.
- TAXIZENTER may suspend a partner in case of missing, expired or incorrect proofs. Documents of rejected applications are deleted after 90 days.
5. Location and service radius
The partner has a location (municipality or address, recorded by the operator) and a service radius of 1 to 100 km (default: 25 km), which the dispatch centre sets. Together they determine for which pick-up points the partner counts as coverage. Dispatch still selects the nearest free vehicle; the radius does not change that. No particular availability or volume of jobs is assured.
6. Prices and tariffs
- The partner sets its tariffs and prices itself and stores them in the platform. The details must be truthful and correspond to the price actually charged.
- The final price must not exceed, without a comprehensible reason, the price to be expected from the stored tariff (tariff snapshot of the ride). For regions TAXIZENTER may set a maximum base fare as a warning threshold; exceeding it is flagged.
- Customer reports («Price was wrong») are visible to TAXIZENTER and the partner. The partner cooperates in resolving them.
7. Use of the platform
- Offers: orders are offered to one vehicle at a time for 45 seconds. Anyone who does not respond in that time loses the offer to the next vehicle. For immediate orders the customer must confirm within 60 seconds after acceptance.
- Pre-orders: open pre-orders are visible to dispatch centres (without customer contact). Whoever assigns first gets the ride and from then on the contact details. The partner only accepts pre-orders if it can carry out the ride at the agreed time; after assignment a vehicle is scheduled for the reservation window of 45 minutes.
- The partner keeps the status and location of its vehicles up to date and gives truthful reports.
- Access data (login links, invitations) are personal and must be kept secret.
- Prohibited are abuse, circumvention of technical safeguards, disrupting operations, passing customer data to third parties and any use of customer data beyond carrying out the respective ride.
8. Data protection
The partner processes the customer data accessible to it from acceptance (name, phone number, places) only to carry out the ride and in accordance with applicable data protection law. It deletes the data as soon as it is no longer needed. Otherwise the privacy policy applies.
9. Platform fees and payment
- Fees for using the platform are based on the price list published on the «Pricing» page at the time and on the partner's registration (e.g. Start, Fleet, Business; monthly or annual payment).
- A «first month free» is granted only once per partner.
- Prices are in Swiss francs. The operator is currently not registered for value added tax; no VAT is shown.
- The invoice is issued as a Swiss QR bill and is payable within 30 days of the invoice date.
10. Invoice and billing address
- In the dispatch centre the partner can enter a billing address (street, postcode, town); it appears as the debtor in the payment part. Without an address, the payment part contains no debtor.
- The fee depends on the plan and the number of vehicles at the time of the invoice. The first month free applies to the first billing period; with annual payment, 12 months are charged at the price of 10.
- Issued invoices are not altered; corrections are made by cancellation and a new invoice.
11. Ratings
- Customers can rate completed rides. The partner sees its company's ratings in the dispatch centre; they are not public.
- The partner must not manipulate ratings, have them written by itself or third parties, or pressure customers into rating or reward them for it. TAXIZENTER may delete abusive or unlawful ratings.
12. Availability and changes
TAXIZENTER strives for reliable operation but owes no particular availability, order volume or ride arrangement. Maintenance and disruptions are possible. Features («Coming soon») may change or be dropped.
13. Liability
- The partner is liable for the rides it carries out and indemnifies TAXIZENTER against third-party claims (in particular from customers and authorities) arising from carrying out rides or breach of these terms.
- TAXIZENTER is liable only for damage caused intentionally or by gross negligence. Liability for slight negligence, lost profit, indirect and consequential damage and platform outages is excluded to the extent permitted by law.
14. Term and termination
- The contract begins when the partner is activated and runs for an indefinite period or for the chosen billing period.
- The partner may terminate the account at any time effective at the end of the current billing period (notice to info@taxizenter.ch). Fees already paid are not refunded pro rata, except where TAXIZENTER is at fault.
- TAXIZENTER may block partners with immediate effect for breaches, missing permits or justified complaints; otherwise it may terminate with 30 days' notice.
15. Changes to these terms
TAXIZENTER may change these terms. Material changes are shown to partners or sent by email. If the partner does not object within 30 days or continues to use the platform, the changes are deemed approved.
16. Applicable law and jurisdiction
Swiss law applies, excluding conflict-of-law rules. Place of jurisdiction is Chur.